Terms and Conditions

1. Scope of These Terms

1.1 These terms and conditions govern the sale of travel arrangements by us to you. The applicable terms depend on your booking type.

If you book any travel service (e.g., flight-only or hotel-only), we act as an agent for the third-party supplier (Supplier/Principal) of that service, and your contract will be with the Supplier/Principal.

1.2 Definitions

In these terms:

• Travel Arrangement(s): Refers to flights, accommodation, car hire, and other travel services listed on our website.
• Supplier/Principal: The third-party provider of Travel Arrangements, including airlines, accommodation providers, or car hire companies.
• We/Us/Our: Refers to Traveljunction.co.uk Limited
• You: Refers to all individuals named on the booking, including those added or substituted later, or any of them.

1.3. Importance of Reading These Terms

Please review these terms carefully before booking. They outline who we are, how we provide Travel Arrangements, how bookings may be modified or canceled, how to address issues, and other key information.

2. About Us and Contact Information

Who We Are: We are Traveljunction.co.uk, trading under the name of FLIGHTS & HOLIDAYS UK LTD, registered in England (Company Reg No.: 09162028, VAT No.: 204729911, ATOL Certified, IATA Certified). Our registered office is at Suite B6:02C Vista Centre, Salisbury Road, TW4 6JQ, Hounslow, United Kingdom.

IATA Accreditation: We are an IATA-accredited agency, a globally recognized standard promoting best practices in the flight industry.

Contacting Us: Reach us by phone at 0203 745 3778, by post at the address above, or by email at [email protected].

Contacting You: We will contact you via telephone, email, or the postal address provided in your booking.

Writing: Includes emails in these terms.

3. Lead Customer Responsibilities

The first-named person on the booking (lead customer) agrees, on behalf of all named people, to:

• Read and agree to these terms and be bound by them.
• Consent to our use of personal data via our Privacy Policy and authorize disclosure of personal details, including special categories (e.g., health conditions, dietary needs).
• Confirm they are over 18 and, for age-restricted services, that all party members meet the age requirements.
• Accept financial responsibility for the booking payment on behalf of all named people.

4. Your Contract

• Travel Arrangement: For bookings like flight-only or hotel-only, we act as an agent for the Supplier/Principal. Your contract is with them, subject to their terms, which may limit or exclude their liability, and these terms.
• Agency Role: For single Travel Arrangements (e.g., a flight only or hotel only booking), we act as an agent, and the Supplier/Principal is responsible for service provision.

5. Booking Process

• Making a Booking: During the booking process, you are provided with the technical means needed to detect errors in entry forms and to correct them prior to submitting your booking request. You are requested to check all data for accuracy before concluding your booking request. Subsequent change requests may lead to significant additional costs.
• Flight and Seat Availability: Prices for flight and seat availability are added directly to the Portal by the applicable airline. If changes are made by the airline that are outside of our control (e.g. price changes, seat availability or something else) and that occurs after a booking request has been made, but before the contract with the airline has become binding (as set out in Section 3.1.2 above), the contract will not enter into force and your payment will be refunded in full. We may contact You and offer You the option to accept the changed price during ordinary opening hours, however no later than 24 hours after We have gained knowledge of the price change or on the first weekday following such 24 hours-period.
• Ticket Issuance: As soon as your requested tickets have been issued, you will receive a confirmation email with a ticket number. This is the moment a binding contract between You and the relevant airline(s) has been concluded.
• Booking Confirmation: A contract is formed when we send you confirmation on behalf of the Supplier/Principal for Travel Arrangements.
• Checking Documents: You must verify the booking confirmation, ATOL Certificate (if applicable), and other documents for accuracy and report errors immediately, as later changes may not be possible. Ensure names match passport details exactly, including middle names. Airlines use e-ticketing for all routes.
• Booking Unavailability: If we or the Supplier/Principal cannot accept your booking, we will notify you in writing and not charge you, refunding any payments made. This may occur due to unavailability or errors in pricing or descriptions. We reserve the right to accept or decline bookings.
• Booking Reference: We will provide a unique booking reference upon confirmation. Please include it in all communications about your booking.
• Flight Reconfirmation: You must reconfirm flights with the airline at least 72 hours before departure for both outbound and return flights. We are not liable for additional costs due to failure to reconfirm.

6. Price and Payment

Price Information: The price of your Travel Arrangements will be as shown on our website’s booking pages at the time of booking or as communicated during a telephone booking.

Currency: Currency rates displayed on our website are for guidance only and not guaranteed for accuracy. Exchange rates are not updated daily, and actual rates may vary slightly.

Pricing Errors: Despite our efforts, some Travel Arrangements may be mispriced. We verify prices before confirming bookings. If the correct price for the booking date is lower than the advertised price, we will charge the lower amount. If it’s higher, we will contact you for instructions before confirming. If we process a booking with an obvious pricing error that you could reasonably recognize as incorrect, we may cancel the booking and refund any payments made.

Payment Terms and Methods

We accept payments via Visa, Mastercard, American Express, Delta, Maestro, Visa Electron, American Express Pay by Bank Transfer (PWBT), and Super Payments. You must ensure the payment method (credit/debit card or bank account) is yours or, with our agreement, that you have explicit authorization from the third-party owner, and that sufficient funds are available to cover the booking cost.

For corporate/business cards, a fee applies: 3.5% for corporate/business AMEX cards and 3% for other corporate/business cards. You must correctly identify the card type during purchase. If you fail to declare a corporate/business card, we reserve the right to charge the outstanding fee to the card.

Payment timing depends on the booking type and timing:

• Flight-Only Bookings: Full payment is typically required at booking, unless otherwise advised.
• Other Bookings:
  • A non-refundable deposit, plus any required pre-payments and insurance premiums, is due to the booking. The deposit amount will be communicated at booking.
  • The balance is due no later than 4 weeks before the start date, unless otherwise specified. Failure to pay the balance by the due date may result in cancellation by the Supplier/Principal (for single Travel Arrangements) or us (for Package Holidays), with the deposit retained.
• Late Bookings: For bookings made within 4 weeks of the start date, full payment is typically required for booking.

Local Charges: The price includes all applicable government taxes at the time of booking that do not require local payment. Local charges, such as international airport departure taxes or resort taxes, are your responsibility and payable locally. We will inform you of known local charges before confirming you’re booking.

Booking Fee

• A non-refundable booking fee (75GBP Per Passenger) is included in the final price for processing all bookings. The fee will be communicated before you confirm you’re booking.

7. Refunds

• Refunds are processed in accordance with the Service Provider’s terms or policies as well as applicable federal law. If you are entitled to a refund, it will be issued to the original form of payment used for the booking. Please note that airfares comprise various elements, and not all of them may be refundable. As a result, even if you qualify for a refund under the Service Provider’s terms/policies or federal law, the refunded amount may not fully cover the total price of your booking.
• Eligibility for refunds is assessed by the applicable Service Provider and we, acting as the intermediary, have no influence over the Service Provider’s handling times in assessing and confirming such eligibility.
• As an intermediary, we will only process a payment refund where we have already received such from the applicable Service Provider.
• The total price of your booking will include the price of the Travel Service(s), any add-on products, and our service fees. Any Service Provider add-on products are refundable only to the extent we have received relevant amounts in return from the Service Provider. Our own add-on products are generally non-refundable, unless you have not been able to utilise them due to our fault.

8. Flight Bookings

Most flights on our website are not ATOL protected, as they do not require it. We operate in the following capacities:

Flight-Only Ticket Fully Paid Exemption: For most flight bookings, we collect full payment at booking and pass it to the airline (Supplier/Principal), who issues a confirmed ticket. These bookings are exempt from ATOL protection, as the airline is paid in full, and we will note this on your confirmation invoice.

ATOL Agency Bookings: In some cases, we act as an agent for another ATOL holder, and your flight booking is protected under their ATOL, not ours. This will be indicated on your confirmation invoice and ATOL certificate.

ATOL Protected Bookings: If no ATOL Certificate is issued, the booking is not ATOL protected. If an ATOL Certificate is issued but does not list all trip components, those components are not ATOL-protected.

• Payments for ATOL-protected bookings are made on behalf of the Trustees of the Air Travel Trust until paid to the ATOL Holder, unless the ATOL Holder fails financially, in which case funds remain with the Trustees.
• We, our suppliers listed on your ATOL Certificate, will provide the listed services or a suitable alternative. If neither we nor the supplier can provide the services due to insolvency, an alternative ATOL holder may fulfill the services at no extra cost. You agree to accept this and pay any outstanding amounts to the alternative ATOL holder. If no alternative ATOL holder is appointed, you may claim under the ATOL Scheme or your credit card issuer.
• If services listed on the ATOL Certificate cannot be provided due to insolvency, the Trustees of the Air Travel Trust may make payment or provide a benefit. In return, you assign any related claims to the Trustees, including claims against us, the travel agent, or your credit card issuer. Such claims may be reassigned to another body if they have paid amounts claimed under the ATOL Scheme.

9. Your Right to Amend or Cancel a Confirmed Booking

• Supplier Conditions: Any request to amend or cancel your booking is subject to the terms and conditions of the relevant supplier. Some tickets, particularly airline tickets, may be non-refundable and/or non-changeable. In cases where amendments or cancellations are permitted, a penalty charge may apply.
• Non-Transferable Tickets: Most airline tickets are non-transferable, meaning name changes are typically not allowed. It is critical to provide passenger names exactly as they appear on their passports at the time of booking. For online scheduled flight bookings, the fare rules regarding cancellations and amendments are displayed during the booking process, and you should review these carefully.
• Agent Role: As agents for airlines or consolidators, traveljunction.co.uk must adhere to the suppliers’ fare rules and conditions without exception. Where amendments or refunds are allowed, traveljunction.co.uk will charge an administration fee of GBP 75.00 per person per change (based on our current rates) in addition to any supplier-imposed fees to cover the costs of processing your amendment or cancellation request.
• Request Process: All amendments or cancellation requests must be submitted to traveljunction.co.uk in writing. Requests are not actionable until received by us. Requests submitted outside our business hours will be processed on the next working day, and if supplier contract is required, processing will occur once we can reach the supplier.
• Administration Fee: For approved changes, you must pay all costs/charges imposed by our suppliers (for Package Holidays) or the Supplier/Principal (for single Travel Arrangements), plus an amendment fee of GBP 75.00 per person per change, unless you have a service pack with different fee terms.
• Non-Amendable Arrangements: Some Travel Arrangements, such as flights, may not be amendable or transferable after confirmation. Changes could incur cancellation charges up to 100% of the cost, requiring a new booking.

10. Changes and Cancellations by Airline

• As agents, we are not liable for changes or cancellations by the Supplier/Principal. We will notify you as soon as reasonably possible of significant changes or cancellations and assist in coordinating with the Supplier/Principal for alternative arrangements, but we have no further liability.
• If the Supplier/Principal cancels your booking, we will assist in obtaining a refund from the Supplier/Principal. Refunds are forwarded only after receipt from the Supplier/Principal, and we cannot refund amounts not received.

All Bookings: The booking fee is non-refundable upon cancellation, along with a £75.00 per booking administration fee, unless a service pack specifies otherwise.

Refund:

• Role as Mediator: In situations where you need to rebook a flight originally booked through us, we act as a mediator between the airline and the passenger to facilitate the process. Please note that the refund timeline for such bookings can vary based on the airline and the nature of the travel agency arrangement. Generally, refunds may take approximately 8 to 9 weeks to process, but this period may differ depending on the airline's policies and procedures.

11. Our Responsibility for Your Booking

For single Travel Arrangements, we act as an agent for the Supplier/Principal and are not responsible for their acts, omissions, or service provision. Our role is limited to booking with your instructions and passing on information in good faith. If found liable, our maximum liability is twice the booking cost (or a proportionate amount if not all travelers are affected), except for death or personal injury due to our negligence or that of our employees acting in their duties.

12. Your Responsibilities

Travel Insurance: You must obtain adequate travel insurance covering all activities, cancellation, medical expenses, repatriation, and personal liability. Verify coverage for additional activities before participation. Carry policy details on your trip. We are not liable for losses where insurance would have provided coverage if you travel without adequate insurance.

Travel Advice: Check UK government travel advice at www.gov.uk/foreign-travel-advice and travelaware.campaign.gov.uk before booking and departure to make informed destination decisions.

Behavior: You and your party must behave appropriately and not cause distress, danger, annoyance, or property damage. If we, the Supplier/Principal, or any authority, deem your behavior disruptive, your booking may be terminated immediately without liability. You are jointly and individually liable for damages/losses caused, payable directly to us or the Supplier/Principal before departure. Failure to pay makes you responsible for subsequent claims and legal costs. We are not liable for the actions of unrelated guests or individuals.

Passports & Visas: You must verify and meet all passport, visa, health, and immigration requirements for your Travel Arrangements. We provide general guidance only. Check requirements with relevant embassies, consulates, or your doctor, as they may change. Most countries require passports valid for 6 months post-return. We are not liable for losses due to non-compliance, and you must reimburse us for fines or losses incurred from your failure to comply. Visa needs to be checked with the airline or local embassy.

Special Requests: Notify us of special requests (e.g., dietary needs, room preferences) at booking and confirm in writing. We will relay requests to the Supplier/Principal, but fulfillment is not guaranteed. Noting a request for documentation does not confirm it will be met.

13. Fitness to Travel and Medical Conditions

We are not a specialist disabled holiday provider, but we will strive to accommodate special requirements. Disclose any medical conditions or disabilities affecting your booking before confirmation so we can assess suitability.

If we or the Supplier/Principal cannot reasonably accommodate the needs, we will not confirm the booking or may cancel it with applicable charges if full details were not provided at booking.

14. How We Use Your Personal Information

Usage: We will use your personal information solely as outlined in our Privacy Policy.

Insolvency Disclosure: In case of our insolvency, we or an appointed insolvency practitioner may share your personal information with the Civil Aviation Authority (CAA) to evaluate your booking status and guide you on actions under applicable financial protection schemes.

15. Events Beyond Our Control

• Definition: "Events Beyond Our Control" refers to situations beyond our or the Supplier/Principal’s control, where consequences could not be avoided despite reasonable efforts. These include, but are not limited to, actual or threatened war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disasters, adverse weather, floods, epidemics, pandemics, fire, airport/port/airspace closures, restrictions, congestion, flight or entry bans by authorities, FCDO travel advisories, or other government travel restrictions. Unless otherwise stated, we are not liable for compensation, costs, or expenses in such cases.
• Brexit Implications: The UK’s exit from the EU may impact Travel Arrangements, such as flight route availability, port/airport access, or visa requirements for British citizens traveling to/within the EU. We will monitor these changes and inform you promptly if confirmed bookings are made. While we will work with the Supplier/Principal to arrange alternatives or refunds where possible, we have no further liability for compensation, as this is beyond our control.
• Pandemics: For single Travel Arrangements or Package Holidays, Supplier/Principals or our suppliers must comply with national/local pandemic-related guidance, which may involve measures like mandatory face masks, social distancing, capacity limits, alternative entry/exit routes, hand sanitization, limited entertainment, or reduced food/drink options. These measures aim to ensure your safety and that of others, and we do not expect them to impact on your travel enjoyment significantly.

16. Timetable Changes and Cancellations by Airlines

• Your contract with the airline may permit them to cancel or modify your booking. We will inform you of any changes as soon as the airline notifies us.
• If an airline changes your flight schedule, we won’t charge a fee to rebook you onto the airline’s offered alternative. If the airline cancels your flight, we won’t charge a fee to process your cancellation refund request.
• Should you request an alternative flight beyond the airline’s provided option due to a timetable change or cancellation, we can handle the request on your behalf, subject to the airline’s conditions. There will be a service charge.
• Flight times in your booking confirmation may change before your travel date. Check with your airline at least 72 hours before departure to confirm schedules, including connecting flights. We have no control over airline schedule changes and are not liable for any resulting costs.

17. Changes and Cancellations Requested by You

24-Hour Reservation Requirement Inapplicable

• To the fullest extent permitted by law, you acknowledge that Traveljunction.co.uk, as a travel intermediary, is not obligated to provide ticket cancellations or refunds, even if requested within 24 hours of booking or any other legally specified period.
• The airline, as your contractual partner, sets the conditions for changes (e.g., passenger name, destination, travel date) and cancellation refunds. We, as intermediaries, have no control over these conditions.
• If you request a booking change or cancellation refund, we can process it on your behalf, provided the airline’s conditions allow. We’ll inform you of any additional service conditions during booking. Change requests must be received at least 24 hours before travel begins, and a service fee (75.00) is applicable.

18. Other Important Terms

• Transfer of Agreement: We may transfer our rights and obligations under these terms to another organization, notifying you in writing to ensure your contract rights are unaffected.
• Transfer of Your Rights: You need our written consent to transfer your rights or obligations.
• Third-Party Rights: Only you, people named on the booking, and we have rights under this contract. No other person can enforce its terms.
• Severability: If a court deems any part of these terms unlawful, the remaining terms remain in effect.
• Delayed Enforcement: Our delay in enforcing any term does not waive your obligations or our right to implement later. For example, missing a payment does not preclude us from requiring it later.

Governing Law: These terms are governed by English law. Legal proceedings can be brought in English courts, or, if you live in Scotland or Northern Ireland, in Scottish or Northern Irish courts, respectively.

19. Pricing and Fare Conditions

• Pricing and Currency: All prices are quoted in British Pounds Sterling and are subject to availability.
• Included Fees and Taxes: At the 'confirmed quotation' stage, fares include all pre-payable taxes and applicable transaction fees, combined to form your final quotation.
• Local Taxes: Some destinations require departure and/or arrival taxes to be paid locally. These are the passengers’ responsibility, and traveljunction.co.uk is not liable for denied boarding due to failure or inability to pay such taxes.
• Booking/Transaction Fee: The ticket price typically includes a non-refundable booking or transaction fee charged by traveljunction.co.uk to cover the cost of making and managing your booking.
• Service Fees: We apply a service charge (……) for certain administrative services we provide. These charges are non-refundable. These are in addition to any fees charged by the supplier.
• Fare Changes: Fares may change without notice. If an airline adjusts the fare for your journey or we identify an incorrect fare before travel begins, we will attempt to notify you promptly. You will be responsible for any fare difference. If the correct fare is not paid, the airline may refuse travel. Alternatively, we may cancel the contract without liability to you.
• Special Fare Arrangements: For special fares, one-way flights may be paired across different airlines or within the same airline. Each segment is independent, so cancellations, modifications, disruptions (e.g., strikes), or schedule changes are governed by each airline’s fare rules separately. For instance, canceling one flight does not entitle you to a refund or modification of the other flight’s itinerary, and adjustments may incur additional costs.
• Special Fares: Special fares for scheduled flights are subject to verification by our ticketing staff. If we cannot honor the quoted fare, we will strive to inform you within three working days.
• Currency Conversion Costs: For products priced in a foreign currency, we reserve the right to add an amount to cover currency conversion costs and exchange rate fluctuations.

20. Information on passport, visa and health provisions

Passport, visa and/or health requirements can change, and you should therefore check with the relevant authority (embassy, consulate etc.) well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply well ahead of time. We accept no responsibility for customers who do not possess the correct documents.

Each destination has its own requirements as far as entry formalities, vaccinations, etc., which can also vary depending on the passenger's nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered our responsibility. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all the related steps.

21. ATOL Protection for Your Booking (traveljunction.co.uk ATOL 10950)

When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This document details the financially protected components, provides guidance on what protection means for you, and specifies who to contact if issues arise.

We, or the suppliers listed on your ATOL Certificate, will deliver the services outlined in the certificate or provide a suitable alternative. In cases of insolvency where neither we nor the supplier can fulfill these services, an alternative ATOL holder may step in to provide the purchased services or a comparable alternative at no additional cost to you. You agree that, in such cases, the alternative ATOL holder will assume those obligations, and you will pay any outstanding amounts owed under your contract to that ATOL holder. However, you acknowledge that appointing an alternative ATOL holder may not always be possible, in which case you may claim under the ATOL scheme or, if applicable, through your credit card issuer.

If we or the suppliers named on your ATOL Certificate cannot provide the listed services (or a suitable alternative through another ATOL holder or otherwise) due to insolvency, the Trustees of the Air Travel Trust may provide you with payment or benefit under the ATOL scheme. In exchange for such payment or benefit, you agree to assign all related claims, including any against us, the travel agent, or your credit card issuer (where applicable), to the Trustees. You further agree that these claims may be reassigned to another entity if that entity has paid amounts you claimed under the ATOL scheme.

APPENDIX 1 – FEES FOR ADMINISTRATIVE ASSISTANCE

All prices are inclusive of VAT.